Refund & Return Policy
At Digital Dynasty, we take pride in providing high-quality apparel and accessories, including t-shirts, sweatshirts, hoodies, hats, and other custom merchandise. Please review our refund and return policy carefully before making a purchase.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery for eligible items.
To qualify for a return or exchange, items must be:
- Unworn
- Unwashed
- In original condition
- Free of stains, odors, pet hair, or damage
- Returned with original tags and packaging (if applicable)
Worn or Used Merchandise
Due to hygiene and non-resale concerns, any item that has been worn, washed, altered, or used in any way is subject to a 50% refund only.
This policy applies because worn apparel cannot be restocked or resold as new merchandise.
Examples include, but are not limited to:
- T-shirts
- Hoodies
- Sweatshirts
- Hats
- Shorts
- Joggers
- Accessories
Items returned showing signs of wear may receive a partial refund at our discretion.
Personalized & Custom Items
All personalized, customized, made-to-order, or special-request items are final sale and are not eligible for refunds or exchanges unless the item arrives damaged or we made an error with the customization.
This includes:
- Custom names
- Personalized text
- Custom colors
- Special sizing requests
- Uploaded photo designs
- Any customer-approved custom artwork
Please double-check all spelling, sizes, colors, and customization details before placing your order.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at [Your Email Address] with:
- Your order number
- Photos of the item
- Description of the issue
We will work quickly to correct the problem.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized/custom items
- Clearance or sale items
- Gift cards
- Items returned beyond the return window
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected and approved.
Original shipping charges are non-refundable unless the error was on our part.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact us at:
Email: contactddtees@gmail.com
Business Name: Digital Dynasty